Our text messaging program
These SMS Terms & Conditions apply to the Level Health Plans Service & Support text messaging program operated by AEB Benefits, LLC, doing business as Level Health Plans ("we," "us," or "our").
When you opt in, we may send you non-marketing text messages related to member, employer, broker, provider, or other customer support, requests you have made, service updates, and reminders related to those requests. Messages may be sent by our team or through automated systems, including Capacity. This program does not include promotional campaigns or third-party marketing.
Your choice to receive texts
We ask for your permission before sending program messages and explain the messages covered by that permission. Providing a phone number on a general inquiry or event form, purchasing a service, or visiting this page does not by itself enroll you in recurring text messages.
Text messaging is optional. Consent to receive texts is not a condition of purchasing goods or services or receiving health-plan benefits. You may use other available support channels instead. If you initiate a text conversation, we may reply about that request; this does not enroll you in unrelated or ongoing messages.
Only provide a number you own or are authorized to use. Contact us if you change or give up that number. To resume program messages after opting out, you must provide a new opt-in through our enrollment process.
Message frequency and costs
Message frequency varies based on your requests, interactions, and service needs. Messages may recur while we assist with a request or provide updates you have agreed to receive.
Message and data rates may apply. Your mobile carrier’s messaging and data charges may apply to messages you send or receive. Contact your carrier about your plan and charges.
How to stop messages
Reply STOP to any program message to unsubscribe. You may receive one final message confirming your opt-out. After that, we will not send further program messages unless you opt in again.
You can also request that we stop texting by emailing info@levelhealthplans.com. Include the phone number to be opted out, but do not include sensitive health information. Opting out of texts does not cancel your health coverage or a service request.
Help and customer support
Reply HELP to a program message for help, or email info@levelhealthplans.com. For member-service questions, you may also use the contact information on your member ID card.
Mobile information and privacy
Read our Privacy Policy’s SMS section for details about mobile information, message records, and consent.
We do not share mobile numbers or other mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not sold, rented, or shared with third parties or affiliates for their own use. Providers that help us operate and deliver messages may process this information on our behalf, solely to provide those services.
Delivery and availability
Text delivery depends on carrier networks, device settings, and other factors outside our control. Messages may be delayed or may not arrive. Carriers are not liable for delayed or undelivered messages. Text messaging may not be available on every carrier or device. Use another support channel if a message does not arrive or your request is time-sensitive.
Health information and emergencies
SMS is not a secure member portal. Messages may be visible to others with access to your phone, notifications, or mobile account. Do not send diagnoses, medical records, Social Security numbers, claims details, passwords, or other sensitive information by text. We can direct you to an appropriate channel when needed.
Do not use text messaging for emergencies. Call 911 for an emergency. Messages, including automated responses, are not a substitute for professional medical advice and do not guarantee coverage, authorize treatment, or change your plan benefits. Applicable plan documents and separate health-plan privacy notices continue to govern those matters.
Changes and contact information
We may update these terms or modify or discontinue the program. Changes will be posted here with a revised date, and additional notice will be provided when required. Updating these terms does not expand your texting consent to new purposes.
AEB Benefits, LLC
Doing business as Level Health Plans
Email: info@levelhealthplans.com