Effective Date: July 29, 2025

Introduction

This Privacy Policy describes how Level Health ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at www.levelhealthplans.com (the "Website") or use our services related to health plans (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information, including any health-related data you provide.By using our Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or Services.This Privacy Policy applies only to information collected through our Website and Services. It does not apply to information collected offline or through any other channels. For information about how we handle protected health information under HIPAA (if applicable), please refer to our separate Notice of Privacy Practices, available upon request.Information We CollectWe may collect the following types of personal information from you:

Personal Identifiers: Such as your name, email address, phone number, postal address, date of birth, and Social Security number (where necessary for health plan applications).
Health-Related Information: Details about your medical history, current health status, insurance preferences, or other data you provide when applying for or managing health plans.
Financial Information: Payment details, such as credit card numbers or bank account information, for processing health plan premiums or payments.
Technical Information: IP address, browser type, operating system, device information, and usage data when you interact with our Website.
Other Information: Any additional data you voluntarily provide, such as feedback, survey responses, or communications with our support team.

We collect this information to provide you with personalized health plan options, process applications, and improve our Services.How We Collect InformationWe collect information in the following ways:

Directly from You: When you fill out forms on our Website, such as health plan applications, contact forms, or account registration.
Automatically: Through cookies, web beacons, and similar tracking technologies that collect data about your browsing behavior, pages visited, and time spent on the Website.
From Third Parties: Such as health insurance providers, credit reporting agencies, or other partners involved in processing your health plan requests.

How We Use Your Information

We use the collected information for the following purposes:

To provide and manage health plan Services, including processing applications, quoting plans, and handling claims.
To communicate with you, such as sending confirmations, updates, or marketing materials related to health plans (with your consent where required).
To improve our Website and Services, analyze usage trends, and personalize your experience.
To comply with legal obligations, prevent fraud, and ensure the security of our systems.
For internal business purposes, such as auditing, data analysis, and research related to health plan offerings.

We will only use your health-related information as permitted by applicable laws, including for the purposes you authorized.

Sharing Your Information

We may share your personal information with:

Service Providers: Third-party vendors who assist us in operating the Website, processing payments, or providing health plan services (e.g., insurance carriers or IT support).
Business Partners: Health insurance companies or affiliates to facilitate your health plan enrollment.
Legal and Regulatory Authorities: As required by law, such as in response to subpoenas, court orders, or to comply with health regulations like HIPAA.
In Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.Data SecurityWe implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes encryption for sensitive data like health information and financial details, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. These may include:

Essential Cookies: Necessary for the Website to function, such as maintaining your session.
Analytics Cookies: To track usage and improve performance (e.g., via Google Analytics).
Marketing Cookies: To deliver relevant ads about health plans.

You can manage cookie preferences through your browser settings or by opting out via our cookie consent banner. Note that disabling cookies may limit some Website features.Your Rights and ChoicesYou have certain rights regarding your personal information, subject to applicable laws:

Access and Correction: Request access to or correction of your data.
Deletion: Request deletion of your information, though we may retain certain data for legal reasons.
Opt-Out: Opt out of marketing communications or the sale/sharing of your data (if applicable).
Do Not Track: We respond to browser "Do Not Track" signals where required.

To exercise these rights, contact us at privacy@levelhealthplans.com. We may verify your identity before processing requests.

For California residents (under CCPA/CPRA) or users in other jurisdictions with similar laws, additional rights may apply, such as knowing what data is collected and opting out of sales.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the US. We ensure such transfers comply with applicable data protection laws, using mechanisms like standard contractual clauses.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., for health plan records). When no longer needed, we securely delete or anonymize it.Children's PrivacyOur Website and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our Website with the updated effective date. Your continued use of the Website after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Level Health
Email: privacy@levelhealthplans.com
Address: 6500 Chippewa St, Fl 3, St. Louis, MO 63109
Phone: 314.637.6756

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