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Member Mental Health

Mental health support through ViCare

ViCare is a Level Health mental health pathway that includes therapy and psychiatry services with virtual access.

  • Eligible Level Health members can access this as a $0 care option.
  • Use ViCare for counseling, behavioral health support, and medication management visits.
  • If you need care beyond ViCare services, your care team can guide you to other $0 options in your plan.
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Mental Health Access

Start earlier, stay supported, and remove barriers to care.

Mental health support works best when care is accessible and easy to use. ViCare helps eligible members start care faster through virtual-first pathways.

$0

Included care option

Eligible members can access therapy and psychiatry pathways as part of $0 care options.

Virtual

Flexible access model

Virtual-first delivery helps members connect with care from home or work with fewer delays.

Guided

Connected next steps

If needs extend beyond ViCare services, support teams can route members to other plan options.

ViCare
Virtual-first behavioral health support
TherapyOngoing counseling support
PsychiatryMedication management pathway
AccessVirtual care convenience
NavigationRoute to other $0 care options

How to start mental health care

Start with ViCare services, confirm your member eligibility, and use care navigation support if you need help with next steps.

  • Visit ViCare and review available service pathways.
  • Select therapy or psychiatry based on your care needs.
  • Confirm Level Health member eligibility during scheduling.
  • Use member support when your needs extend beyond ViCare scope.

What ViCare can help with

  • Therapy visits for stress, anxiety, depression, and ongoing mental wellness support.
  • Psychiatry visits for diagnosis, treatment planning, and medication management.
  • Virtual-first behavioral care that is designed to be easier to access.

How to start

1. Open ViCare. Start at vicarehealth.com and review available mental health services.
2. Choose therapy or psychiatry. Select the service that matches your needs and begin scheduling.
3. Confirm your Level Health eligibility. Use your member information to confirm your $0 mental health care pathway.
4. Ask for navigation help when needed. If your care needs extend beyond ViCare, the care team can route you to other $0 care options in your plan.

Important: If you are in immediate danger or experiencing a crisis, call 911 right away.

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